Upgraded to the latest version and run on PHPFox - since doing so I have ghost messages occuring... the same message pops up every few hours in peoples chat as if it is a new message....
ANyone else see this?
Guess I spoke too damn soon, apparently it has returned. Ticket number 1995145936-162302.
I'm guessing that whatever you did to fix it the first time, didn't get carried over into one of the newer versions that you recently rolled out. You guys need to do a better job of version control and regression testing.
Your support sucks! They closed the ticket without even adding a comment. However, I noticed that unrelated ticket 1995145936-161778 "Android app users unable to login" which had been marked solved several days ago is now set to OPEN, so I am surmising that your support is "merging" the tickets again. But of course, there is NO COMMENT in that ticket either, so how the fuck am I supposed to keep track of this? I'm sick and tired of the shell games with the tickets being closed and "merged" with no feedback whatsoever. Should I provide negative feedback about your customer support on your Facebook page again? Will that help shed some light on your company's crappy customer support?
And by the way, when are you going to solve the damn problem with the robo posting?
Seriously? Every time we, or any of your customers, have an issue you ask us for the ticket number. But every single time in the last few months I've opened a ticket, it is IMMEDIATELY closed without any comment or update, and when I complain about it here I'm told it's been 'merged' into an unrelated ticket. So why should I bother opening new tickets? Do you see the stupidity in your actions? I'm seriously asking you this! If you're going to close every ticket and merge them, why don't we open one ticket, call it 'Every issue from HawkGTforum' and I'll just add every new issue to it. This way you will always know the ticket number without having to ask.
We are getting ghost messages. See my screenshot.
https://drive.google.com/file/d/0B0Ye-i5l2HB-VTB1WVJoWTJ4WjQ/view?usp=sharing
There are many issues with message display.
1) Ghost messages.
2) some alerts (if the mobile app is not actively used for a little while) will lead to blank screen.
3) Android losing messages left and right.
4) messages not in synch.
All comes down to a poor design. Cometchat, for the sake of your own reputation, please fix these.
Jing
Hi Jing,
Please share the support ticket number. The fastest way to get a response is on the support ticket as that gets directly sent to the technical team.
Thanks,
What the hell is wrong with your support staff? They responded to my ticket that they tested from the iOS app and couldn't replicate the issue. Of course not, because it only happens to our android app users. And if they hadn't closed my ticket and 'merged' it into an unrelated, already solved ticket, they would've seen that in THE TITLE OF THE TICKET!!! Fucking incompetent!
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