Please Improve Support / Communication Skills
Folks --- I am new to CometChat and recently purchased the CometChat Platinum Edition and Mobile Apps. I am a tech savy guy. I don't appreciate the hand holding issues when it comes to security and having access to my IOS/Android developer accounts as an admin. I will NOT give a 3rd party admin rights to those. I will gladly setup any certificates or other setup on my side. Please get the phone system fixed .... When I call and push option 2 for support, I don't like hearing someone pickup and then getting disconnected 6 to 8 times in a row, but I call push 1 for sales...and i get a person. Next time I ask for a supervisor, please just get me one !!! I will not be nice about it next time. Please do not ask for things in a ticket that I have already sent over...such as logos and info. (It makes your staff look really bad). I have put a long term commitment to your product. Please learn how to communicate and support it professionally !!!!