Group tab missing for certain person

I and a few others see the Groups tab in the chat. But two other people do not. Its very strange because I logged in as the user on my computer, and can see the Groups tab. But if he logs in on his computer, he can't. And we are both using the latest version of Chrome. He is on Windows, I am on a Macbook. Does anyone have any ideas why it would not show for him, but shows for me when I log in as him on a different computer? How can we ensure it always shows for everyone? Thanks

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