Issues With CometChat
We have been having constant issues with CometChat, let me start by saying we have purchased the platinum edition and both the Android and iOs apps. I am also subscribed to CometService. -Both apps are not working correctly, when we log on it shows no users online. In the past it did show users online but we have been unable to make video or voice calls. When we try make a call, the phone making the call rings but the receiver does not get a call. Some time later (up to an hour) they receive a notification. -On the PHP web application, you start a voice call the other person accepts it says "this may take a while" this message never goes away. When it did work a bit in the past one of the people in the call cannot hear the other or it cuts off after a few seconds. It doesn't work at all currently. When we open a support ticket, all we get is a response "We have tested it and it is working". I can assure you it is not working we have tested it on many devices and between many different users on different internet connections. Wifi, 3G, 4G LTE, the connection speed is not the issue here. Please can we get some proper support, when we phone the call centre they dont seem to know much about the product, they open a support ticket and we go in circles again. All we want is for the application we have spent $$$ on to work as expected. Thank you.