username and avatar not showing in chat

Hello, I have a problem which I do not get solved without help. The chat runs and works so far. A problem is, however, the avatars do not appear in chat. In profile (joomla) it is displayed correctly.


  • Hi Kayaro, Can I request you to create a support ticket at and our team will be happy to assist you further? If you have already done so, please share the ticket number so I can escalate the issue. Regards, Mike CometChat

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