A problem has arisen, one of the parties does not see or hear the other

A problem has arisen, one of the parties does not see or hear the other. And it is chosen at random. There are 3 scenarios, either everything works, or the initiator of the call does not hear, or the recipient does not hear. How can this be fixed at all?

hey CubeR116,
Can you provide us some more details like, what platform you are using? what’s your CometChat SDK version?

Warm Regards,
Tirath Bhuva

Javascript sdk 2.1.3 and trying 2.1.7, same result. But, toggle screensharing fix this bug, with video and audio

Same trouble, somethimes first user did not see and listen, somethimes second user has same trouble

Pls, help :slight_smile:

this trouble in chrome browser.
Safari and mozila worked,
And another interesting fact, when one of caller use chrom its okkay, but if 2 users use chrom - it resume video without stream

Hello @CuBeR116 & @venmovs

Can you please let me know if you are facing this issue in one-to-one calling or group calling?

Warm Regards,

CometChat Pro
Mayur Bhandari

This problem in one-to-one calling only calling Chromium-Chromium.
Chromium-Firefox, Chromium-Safari, and etc, work

Hello @CuBeR116 ,

Can you please let us know the region of your app?

Warm Regards,

CometChat Pro
Mayur Bhandari

When using eu region

1 Like

Hello @CuBeR116,

There was a problem in your cluster, this has been fixed now.

Warm Regards,

CometChat Pro
Tirath

1 Like