A problem has arisen, one of the parties does not see or hear the other

Support Javascript
#1

A problem has arisen, one of the parties does not see or hear the other. And it is chosen at random. There are 3 scenarios, either everything works, or the initiator of the call does not hear, or the recipient does not hear. How can this be fixed at all?

#2

hey CubeR116,
Can you provide us some more details like, what platform you are using? what’s your CometChat SDK version?

Warm Regards,
Tirath Bhuva

#3

Javascript sdk 2.1.3 and trying 2.1.7, same result. But, toggle screensharing fix this bug, with video and audio

#4

Same trouble, somethimes first user did not see and listen, somethimes second user has same trouble

Pls, help :slight_smile:

#5

this trouble in chrome browser.
Safari and mozila worked,
And another interesting fact, when one of caller use chrom its okkay, but if 2 users use chrom - it resume video without stream

#6

Hello @CuBeR116 & @venmovs

Can you please let me know if you are facing this issue in one-to-one calling or group calling?

Warm Regards,

CometChat Pro
Mayur Bhandari

#7

This problem in one-to-one calling only calling Chromium-Chromium.
Chromium-Firefox, Chromium-Safari, and etc, work

#8

Hello @CuBeR116 ,

Can you please let us know the region of your app?

Warm Regards,

CometChat Pro
Mayur Bhandari

#9

When using eu region

1 Like
#10

Hello @CuBeR116,

There was a problem in your cluster, this has been fixed now.

Warm Regards,

CometChat Pro
Tirath

1 Like
#11

Hello @CuBeR116 ,
I am closing out this ticket as we are connected over email. Please reach out to us at help@cometchat.com if you require further technical help.
Best,
Aishwarya

#12

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