Audio calls issue

Hello,

We are using CometChat Pro - Javascript SDK and have been experiencing some issues with the audio calls, more specifically:
*can not obtain permission to access the microphone on Firefox 74.0 but it works in 72.0.2
*Edge is not supported
*when user 1 uses Firefox 72.0.2 and user 2 uses Chrome although both users can see that they mic is on they can not hear each other
*when user 1 uses Firefox 72.0.2 and user 2 uses Firefox 74.0 although user1 has the mic open, user 2 can not hear
*when user 1 uses Chrome on iPhone and user 2 uses Chrome on win10 although both users can see that they mic is on they can not hear each other
*when user 1 uses Safari on iPhone and user 2 uses Chrome on win10 machine although both users can see that they mic is on they can not hear each other


Best,
Mihaela

Hello @MihaelaCazan,

We are working on improving the cross-browser audio/video calling. You can track the progress of this issue at the link given below.

https://feedback.cometchat.com/cometchat-pro-bugs/p/cross-browser-voice-video-calling-for-web

1 Like

Hello @MihaelaCazan,

We’ve identified this issue affecting a few of our customers and have released a patch. This issue was due to SSL handshakes timing out. Please confirm if everything is working as expected. Please let us know if you face any issue.

Hello @mayur.bhandari,

Do we need to integrate a newer Javascript SDK to access the fixes if they are voice call/video call related? I did a test on Friday in which user 1 was using Windows/Chrome and user 2 was using an iPhone (both Safari and Chrome) - and I could see a message that the capability is only supported on web. Would you please be so kind to let me know what exactly to look for in regards to this fix - is iPhone/iPad/Mac supported and if so what browsers?

Thank you,
Mihaela

Hello @MihaelaCazan,

These fixes were related to cross-browser voice & video calling. We support Desktop browsers as well as Android browsers.

For support for iOS Safari browser, we have already added you to our feature request here:
https://feedback.cometchat.com/cometchat-pro-feature-requests/p/better-calling-support-in-safari

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