Call participant count returns incorrect count

Support Javascript
#1

I am using the CometChat 2.3.2 SDK. I am trying to get the call participant count for a direct call that I started using a chat group id. When I called CometChat.getCallParticipantCount() it returned 0 and I saw that the api call the SDK does returned a 404 error.

The api call it does looks like this:
https://xmpp.rtc-eu.cometchat.io/room-size?domain=rtc-eu.cometchat.io&room=842c2ff7-f200-42a7-84c7-89c5f698f22a-422a5b96-9db5-4079-87cc-882f4b0fc692

I did the call when I was alone in a direct call, but I would expect that it would return 1 and not 0 with a 404 error.

#2

Hello @Hendrik-Jan,

Can you please share the code snippet of CometChat.getCallParticipantCount() , and also can you please let us know when do you call the above method? Just after the call connects or after some time?

Warm Regards,

CometChat Pro
Mayur Bhandari

#3

The code snippet boils down to something that looks like this:

CometChat.getCallParticipantCount( '842c2ff7-f200-42a7-84c7-89c5f698f22a-422a5b96-9db5-4079-87cc-882f4b0fc692', CometChat.CALL_TYPE.VIDEO ).then((count) => {console.log(count)})

The id is the session id I passed in the call settings of the CometChat.startCall

It always returns 0 even if I wait like 5 minutes.

#4

Hello @Hendrik-Jan,

The second argument of the method has to be direct instead of video. You can read more about this method here.

Warm Regards,

CometChat Pro
Mayur Bhandari

1 Like
#5

That worked. Thanks a lot for the help.

#6

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