Can I record voice calls?

Hi folks, I want to be able to transcript the conversation in a voice call, I pretend to use for the transcription but I need the audio file so I’ve been several days trying to get the audio conversation from voice call in cometchat but I haven’t been successful. please can anyone give me an idea how to solve this problem? or maybe any recommendation of another service than cometchat?

Hey @jsalvad0r,
We do have an option for recording video calls. However we record it in a video format not just audio. Here is the link to the documentation of call recording.
Hope this is helpful

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