Chat room cannot markAsRead and realtime

Hello CometChat staff,
Sorry for asking about this again. One month ago I encountered some chat rooms are not realtime. But in the last week, this issue went away. Unfortunately, it is happening again today. And rooms are not realtime cannot be mark as read, although I call markAsRead() for room’s last message every time I visit the room.
Here’s the picture of what happens:

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The first room is the room that can be realtime and the second room is the room that cannot. Then I visit those two rooms and refresh.
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As you can see the unread count is still the same. Here’s the response in network tab:
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Here the user that I logged after login as receiver (without auth token):
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Here the user that I logged after login as sender (without auth token):
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And the guid is companies_2505429_9416590

Thanks for the help!

Hello @Tech2B,

We will check this on our end and will get back to you with an update.

Warm Regards,

CometChat Pro
Mayur Bhandari

Hello @Tech2B,

We have made some changes which should fix this issue. Can you please confirm if the issue has been resolved?

Warm Regards,

CometChat Pro
Mayur Bhandari

Hello @mayur.bhandari,

Yes indeed your fixes are working on our side, thanks!
A lot of companies did complain about this. How do we prevent it from happening again?

Sjors