Hello. I am in the 30 day trial period and I am having an issue and can’t send a support ticket yet in the trial. Here is the issue:
WordPress; CometChat Pro; Plugin Installed; chat embedded in page.
I have disabled the ability for the default user level to not be able to create groups. I am testing my admin role vs the default now. For starters, I did log out and log back in for both user levels (SSO) after changing the user role settings.
For the default role I can still see the “New” icon to create a new group. I am able to name it and choose public. After I click “Create”, the chat window disappears as if the embed is not even on the page. Then I refresh and the chat reappears. It appears that disabling the group creation works because it did not create a group. But why does it make the chat embed disappear? Why does it even allow me the idea that I can create a group chat when it is obviously disabled?
I did the same on the admin role level, but group creation is enabled and I am able to create groups. No issues.
This is on a testing page.