Distorted Video in iOS

Support iOS
#1

Distorted video feed within the iOS SDK when connected to the JavaScript SDK using the Chrome browser on Android.

CometChat Kitchen Sink iPhone App

iphone
iphone591×1280 43.7 KB

iOS SDK connected to JavaScript SDK Chrome on Desktop computer - works
iOS SDK connected to JavaScript SDK Safari on iOS - works
iOS SDK connected to JavaScript SDK Chrome on Android - distorted video
iOS SDK connected to Android SDK on Android - works

The distortion only appears on the iOS side. Both front and rear camera appear distorted. On the JavaScript side, both video feeds appear correctly.

Android Device: Pixel 3a
Android OS version: Android 11
Chrome version: 90.0.4430.66
CometChat JavaScript SDK: 2.3.1

iOS Device: iPhone Xs
iOS version: 14.4.2
CometChat SDK: 2.3.2
App: CometChat Kitchen Sink

I tested with the 3.0 SDK and encountered the same issue. Connecting users from mobile web to the native SDK is a core component to the app we are building.

1 Like
#2

Hi @blacktop , thank you for sharing.
I have reached out to you via email to help resolve this.
Our team has identified the issue, and we will keep you updated on the progress.
Thank you!
Best,
Paarth

#3

With the 2.3.4 version of the iOS SDK the video will work for about 15 seconds before going back to being distorted.

JS SDK: 2.3.3
iOS SDK: 2.3.4

#4

Hi @blacktop,

We have reached out to you via email regarding this issue.
Please reach out to us at help@cometchat.com if you require further technical help or if you have any questions.

Regards,
Provesha

#5

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