Error: Failed to create a group at web socket server. Please review the request and try again after sometime

Greetings everyone,

I just have tried Cometchat Pro for a couple of weeks, and currently I faced this kind of error when creating group and adding member into a group (as far as I know) to my newest Cometchat App. When I try to create a new group from my Cometchat dashboard, it shows the error (error status 417, the error response is in the title), like this:

But the strange thing is, when I try to create a new group in another older Cometchat App that I have created before, it shows no problem at all.

Can anybody help me? Thanks in advance for any help you are able to provide.

Regards,
Jordy

We are facing the same issue via REST API call.

curl --location --request POST ‘https://api-us.cometchat.io/v2.0/groups’ \

–header ‘Content-Type: application/json’ \

–header ‘Accept: application/json’ \

–header ‘appId: xxxxxxxx’ \

–header ‘apiKey: xxxxxxxxxxxx’ \

–data-raw '{

"guid":"1234",

"name":"hello",

"type":"private"

}’

response:

{

"error": {

    "message": "Failed to create a group. Please review the request and try again after sometime.",

    "devMessage": "Failed to create a group at web socket server. Please review the request and try again after sometime.",

    "code": "ERR_WS_GROUP_CREATION_FAILED"

}

}

Hi CometChat Support,

Could you please respond to this thread?

This issue is holding up our release for our app.

Hello,

The issue you are facing is intermittent or happening every time?
Also could you please share your appId with us, so that we can quickly get this checked for you.

Thanks
Siva

Hi Siva,

That reported problem happened the whole day, that day.

I’m not going to reveal my appId here. Can I reply to you privately?

Hi baimei,

Yes please.
Also curious to know whether you’re still facing the issue?

Thanks
Siva