Extensions don't seem to update the Message List


I’m currently evaluating @cometchat-pro/chat:3.0.0-beta6 and none of the extensions seem to be updating the MessageList, GroupList or Conversations. When I refresh the page manually or switch from one conversation to another they appear but only then. When I create one, nothing happens - as if the Event Listener doesn’t get triggered.

So far I’ve tried Whiteboard, Reactions, Polls and Collab Documents.

The same seems to happens when I try to post a poll and have the Chat enabled via Widget.

Any support would be much appreciated


Can you share a few more details please?

  1. Are you trying this for React Native or Web platform?
  2. Whether you are trying our UI Kit. If yes, then which one is it?
  3. A short recording of the issue to help us understand it better.



  1. Its the React Web Plattform - Version 3.0.06-beta
  2. See above but it also happens when i use it as a Chat Widget

Whenever any Reaction, Poll or any other Extension gets sent to your servers it doesn’t update the conversation. Only when you switch conversations can you see the conversation updated (with their respective Message Bubbles)

If it helps i can provide a video


I followed the below steps and things worked for me as expected:

  1. Created a new V3 app on CometChat Pro Dashboard
  2. Cloned GitHub - cometchat-pro/javascript-react-chat-app at v3
  3. Switched branch to v3.0.0-beta6-1
  4. Installed dependencies
  5. Entered the App details in consts.js
  6. Enabled Reactions and Polls extensions.
  7. Logged in as two different users in 2 different browsers.
  8. Sent a poll, voted in it.
  9. Reacted to a message.
1 Like

Hi @omekhar,

Hope this helped resolve the issue! I am closing out this ticket due to inactivity.
Please feel free to write to us at help@cometchat.com for further technical support.


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