Video call doesn't end when user hangs up the call before anyone joins

Support Hybrid
#1

I’m using react-native sdk

“@cometchat-pro/react-native-calls”: “^1.0.8”,
“@cometchat-pro/react-native-chat”: “^2.2.0”,

when the user cancel the video call before receiver joining the call then onIncomingCallCancelled() listener is not fired

#2

Hello @saiganeshtanneru,

Can you please let us know if you are facing this issue in a user or group call?

Warm Regards,

CometChat Pro
Mayur Bhandari

#3

we faced that issue in both user and group calls

#4

Hello @saiganeshtanneru,

We checked this at our end and everything seems to be working fine. Can you please check if the Connection status of the logged-in user is connected? You can get the connection status by using CometChat.getConnectionStatus(); or you can also Connection Listener to get real-time status.

You can read more about Connection Listeners here.

Warm Regards,

CometChat Pro
Mayur Bhandari

#5

we’re using the connection listeners and it is working fine. but in video calls, audio is working fine but video is not streaming.

#6

Hello @saiganeshtanneru,

Can you please share a video demonstrating the issue? Also, can you please let us know if this is happening all the time or is intermittent? The video streams are either not uploaded/downloaded if the network bandwidth is low.

Warm Regards,

CometChat Pro
Mayur Bhandari

#7

@mayur.bhandari , Issue is happening all the time with video calls.
User1 video calls User2
User1 cancels the call before User2 can lift the call
User2’s call doesn’t end because onIncomingCallCancelled() is not firing once User2 lifts the call an single user himself is displaying in the call UI because User1 already cancelled the call.

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